Orders are typically processed and shipped within a few business days of purchase. Custom and bulk church orders follow the production timeline confirmed in your quote — smaller orders generally move faster than large bulk runs, since each order is hand-produced.
We ship via USPS, using Ground Advantage or Priority Mail depending on order size and destination. Shipping rates are calculated at checkout based on weight and destination. At this time, we ship to addresses within the United States only.
Once your order ships, you'll receive a confirmation email with a tracking number so you can follow your package's progress.
Custom orders begin with a design proof, which we'll send you for approval before anything goes into production. Once you approve your proof, we begin production, and your order ships when it's complete. Turnaround time depends on order size and current production volume — we'll confirm an estimated timeline when we send your quote.
If your order arrives damaged, or if tracking shows a significant delay or a package that appears lost, email us at hello@gospelis.com with your order number. We'll work with you to sort out a replacement or refund.
For standard (non-custom) journal orders, we accept returns within 30 days of delivery for unused, undamaged items in their original packaging. If your item arrived defective, damaged, or incorrect, we'll cover return shipping and send a replacement or refund. Otherwise, return shipping is the customer's responsibility. Refunds are issued to your original payment method once we receive and inspect the returned item.
Because custom church and organization orders are made specifically with your name, logo, and requested details, they are not eligible for return or exchange once production has started, except in the case of a defect or an error on our part — if we made a mistake, we'll make it right.
Email hello@gospelis.com with your order number and the reason for your return, and we'll walk you through the next steps.
Reach out anytime at hello@gospelis.com — we're happy to help.